job description
Are you a dynamic sales professional with a passion for transforming customer experiences? VI Hub Services Inc. is seeking a talented Zendesk Account Executive to join our growing team in Bali. In this role, you’ll drive sales of leading Zendesk solutions, helping businesses elevate their customer service while accelerating your career in a fast-paced, innovative environment.
As a Zendesk Account Executive, you’ll work with a diverse portfolio of clients, from startups to enterprises, to identify their customer service challenges and deliver tailored solutions. You’ll collaborate with cross-functional teams, including marketing, customer success, and product specialists, to ensure seamless client onboarding and long-term satisfaction. This is a unique opportunity to combine your sales expertise with a deep understanding of SaaS platforms, all while enjoying the vibrant culture and work-life balance of Bali.
At VI Hub Services Inc., we value innovation, collaboration, and results. You’ll benefit from a competitive compensation package, professional development opportunities, and a supportive team that empowers you to succeed. If you’re a self-starter with a proven track record in sales and a passion for customer-centric solutions, we’d love to hear from you!
Join us in Bali and be part of a team that’s redefining customer experience in the digital age.
Responsibility
- Identify and engage with potential clients to understand their customer service needs and pain points.
- Develop and execute strategic sales plans to drive adoption of Zendesk solutions, including Zendesk Support, Chat, and Sunshine.
- Collaborate with marketing teams to generate leads and nurture prospects through the sales funnel.
- Conduct product demonstrations and presentations to showcase the value of Zendesk solutions.
- Negotiate contracts and close deals to meet and exceed quarterly and annual sales targets.
- Build and maintain strong relationships with clients, ensuring long-term satisfaction and retention.
- Work closely with customer success teams to ensure smooth onboarding and ongoing support for clients.
- Stay updated on industry trends, competitive landscape, and Zendesk product updates to provide informed recommendations.
Qualifications
- Proven experience in B2B sales, preferably in SaaS, software, or customer service solutions.
- Strong understanding of Zendesk products or similar customer service platforms (e.g., Salesforce, Freshdesk).
- Excellent communication and presentation skills, with the ability to articulate complex solutions clearly.
- Self-motivated with a track record of meeting or exceeding sales targets in a competitive environment.
- Experience working with CRM tools (e.g., Salesforce, HubSpot) to manage pipelines and track progress.
- Ability to work independently and collaboratively in a remote or hybrid team setting.
- Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).
- Fluency in English; additional languages are a plus.