job description
Are you passionate about delivering exceptional technical support and ensuring customer success? KMC Solutions is seeking a VoIP Technical Support Specialist to join our dynamic team in a hybrid work setup (2 days WFH). In this role, you will be the go-to expert for troubleshooting VoIP systems, providing top-tier support, and driving customer satisfaction. If you thrive in a fast-paced environment and enjoy solving complex technical challenges, this is the perfect opportunity for you!
As a VoIP Technical Support Specialist, you will play a pivotal role in bridging technical expertise with customer success. You will work closely with clients to resolve VoIP-related issues, optimize system performance, and ensure seamless communication solutions. This position offers a unique blend of technical problem-solving and customer engagement, making it ideal for professionals who excel in both areas.
Join us and be part of a company that values innovation, collaboration, and continuous learning. With competitive compensation, a hybrid work model, and opportunities for career growth, this role is designed for those who are ready to make an impact in the world of VoIP technology.
Responsibility
- Provide technical support and troubleshooting for VoIP systems, including SIP trunking, PBX configurations, and network connectivity issues.
- Diagnose and resolve customer issues related to voice quality, call routing, and system integrations.
- Collaborate with cross-functional teams to escalate and resolve complex technical problems.
- Monitor and maintain VoIP infrastructure to ensure optimal performance and reliability.
- Conduct regular system checks and proactive maintenance to prevent potential issues.
- Document technical issues, solutions, and customer interactions in a detailed and organized manner.
- Educate customers on best practices for VoIP system usage and troubleshooting.
- Stay updated with the latest VoIP technologies and industry trends to provide cutting-edge support.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum of 2 years of experience in technical support, preferably with VoIP systems.
- Strong knowledge of VoIP protocols (SIP, RTP, H.323) and network troubleshooting.
- Experience with PBX systems, SIP trunking, and VoIP hardware/software.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication skills, both written and verbal, with a customer-centric approach.
- Ability to work independently and as part of a team in a hybrid work environment.
- Certifications in VoIP technologies (e.g., Cisco CCNA, Avaya, or similar) are a plus.