job description
Join our dynamic team as a Voice Client Engagement Specialist and become the driving force behind our outbound customer acquisition strategy. In this pivotal role, you will proactively connect with potential clients through personalized telephone outreach, building meaningful relationships while delivering exceptional service. Based in the vibrant hub of Canggu, Bali, you’ll work in a collaborative environment that values communication excellence and client satisfaction.
This position is perfect for energetic professionals who thrive in fast-paced settings, enjoy engaging with diverse clients, and are passionate about converting prospects into loyal customers. With a focus on outbound sales, client retention, and service excellence, you’ll play a key role in expanding our client base while maintaining the highest standards of professionalism.
We offer competitive compensation, career growth opportunities, and the chance to work in one of Bali’s most sought-after locations. If you have a knack for persuasive communication and a commitment to delivering results, we’d love to hear from you!
Responsibility
- Conduct outbound calls to prospective clients, introducing products/services and identifying their needs.
- Build rapport and trust with clients through professional, empathetic, and solution-oriented conversations.
- Handle inbound transfers and follow-ups, ensuring seamless transitions and high satisfaction rates.
- Meet and exceed daily/weekly call volume and conversion targets as set by management.
- Accurately document all client interactions in CRM systems, maintaining detailed and up-to-date records.
- Collaborate with the sales and marketing teams to refine outreach strategies and improve engagement rates.
- Provide feedback on client pain points and market trends to enhance product offerings.
- Uphold company values and compliance standards in every client interaction.
Qualifications
- Minimum 1-2 years of experience in outbound sales, telemarketing, or customer service (call center experience is a plus).
- Excellent English communication skills, both verbal and written, with a clear and professional phone manner.
- Proven ability to handle objections and turn prospects into satisfied clients.
- Strong active listening and problem-solving skills to address client concerns effectively.
- Familiarity with CRM software (e.g., Salesforce, HubSpot) and basic computer proficiency.
- Self-motivated and target-driven, with a results-oriented mindset.
- Ability to work flexible hours, including evenings or weekends if required.
- Based in or willing to relocate to Bali, Indonesia (preferably Canggu, Ubud, or surrounding areas).