job description
Join Beehive BPO as a Customer Service & Sales Support Specialist and become the trusted advisor for clients seeking premium countertop solutions in Bali’s thriving home improvement market. In this dynamic role, you’ll blend exceptional customer service with consultative sales to guide clients through their custom countertop journey—from initial inquiry to final installation.
Based in the vibrant heart of Canggu, Bali, you’ll work in a collaborative, international environment where your communication skills and product knowledge will directly impact customer satisfaction and business growth. Whether you’re providing detailed estimates, educating clients on material options, or coordinating template appointments, your expertise will ensure a seamless experience for every customer.
This is more than a customer service role—it’s an opportunity to build long-term relationships, contribute to a growing industry, and advance your career in a company that values professionalism, innovation, and results.
Responsibility
- Provide accurate, detailed cost estimates for custom countertop projects based on client specifications and material selections.
- Educate customers on product features, benefits, and maintenance for materials such as quartz, granite, and marble.
- Manage inbound and outbound calls, emails, and live chats with a customer-first approach, ensuring timely and professional responses.
- Schedule and confirm template appointments, coordinating with field teams and clients to ensure smooth project execution.
- Follow up with leads and existing customers to nurture relationships, address concerns, and close sales opportunities.
- Maintain up-to-date knowledge of product catalogs, pricing, and promotions to provide real-time, accurate information.
- Document all customer interactions and transactions in CRM systems with precision and attention to detail.
- Collaborate with internal teams (sales, operations, logistics) to resolve customer issues and improve service delivery.
Qualifications
- Minimum 2+ years of experience in customer service, sales support, or a related field (preferably in home improvement, construction, or retail).
- Excellent English communication skills (written and verbal) with a clear, professional phone manner.
- Strong interpersonal and problem-solving skills with a passion for delivering exceptional service.
- Proficient in MS Office (Excel, Word) and comfortable learning new CRM or estimation software.
- Ability to multitask, prioritize workload, and thrive in a fast-paced, target-driven environment.
- Basic understanding of countertop materials, measurements, or home renovation processes is a plus.
- High school diploma or equivalent; bachelor’s degree in Business, Marketing, or related fields is advantageous.
- Willingness to work flexible hours, including weekends or holidays, as needed to support global clients.