job description
Join K Club Group as a Villa Supervisor and play a pivotal role in delivering exceptional guest experiences in Bali’s most luxurious villas. This position offers a unique opportunity to oversee daily operations, ensure seamless service delivery, and maintain the highest standards of hospitality. Based in prime locations such as Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you will collaborate closely with the Villa Manager and operational teams to create unforgettable stays for our guests.
At K Club Group, we pride ourselves on our commitment to excellence, innovation, and guest satisfaction. As a Villa Supervisor, you will be at the heart of our operations, ensuring that every detail is executed flawlessly. If you are passionate about hospitality, leadership, and creating memorable experiences, this is the perfect role for you.
Responsibility
- Oversee daily villa operations, ensuring all guest requests and services are executed promptly and professionally.
- Coordinate with housekeeping, maintenance, and F&B teams to maintain high standards of cleanliness, safety, and service.
- Assist the Villa Manager in training, scheduling, and supervising staff to ensure optimal performance.
- Conduct regular inspections of villas to ensure compliance with company standards and guest expectations.
- Handle guest inquiries, complaints, and special requests with a proactive and solution-oriented approach.
- Monitor inventory levels and coordinate with procurement to ensure adequate supplies for villa operations.
- Maintain accurate records of guest feedback, incidents, and operational reports for continuous improvement.
- Uphold K Club Group’s brand values and service excellence in all guest interactions.
Qualifications
- Minimum of 2 years of experience in a supervisory role within the hospitality industry, preferably in villa or resort management.
- Strong leadership and interpersonal skills with the ability to motivate and manage a diverse team.
- Excellent communication skills in English; proficiency in additional languages is a plus.
- Proven ability to multitask, prioritize, and problem-solve in a fast-paced environment.
- Familiarity with hospitality management software and basic administrative tasks.
- High attention to detail and a commitment to maintaining impeccable service standards.
- Flexibility to work in shifts, including weekends and holidays, as required by operational needs.
- A passion for hospitality and a guest-centric mindset.