job description
Join BALIMMO DEVELOPMENT GROUP as a Villa Manager in the vibrant heart of Canggu, Bali and take the lead in delivering world-class hospitality experiences. This is your opportunity to oversee the seamless operation of luxury villas, ensuring every guest enjoys an unforgettable stay in one of Bali’s most sought-after destinations.
As a Villa Manager, you will play a pivotal role in maintaining the highest standards of service, managing a dedicated team, and creating an atmosphere of warmth and professionalism. Whether it’s coordinating with staff, resolving guest inquiries, or ensuring the villas are immaculate, your leadership will define the guest experience.
If you are a dynamic, detail-oriented professional with a passion for hospitality and a knack for problem-solving, we invite you to be part of our growing team. Embrace the chance to work in a stunning tropical setting while advancing your career in the luxury hospitality industry.
Responsibility
- Oversee the daily operations of luxury villas, ensuring all services meet and exceed guest expectations.
- Lead, train, and motivate a team of housekeeping, maintenance, and guest services staff to deliver exceptional service.
- Manage guest check-ins, check-outs, and special requests with professionalism and efficiency.
- Coordinate with vendors and suppliers for villa maintenance, repairs, and inventory management.
- Implement and enforce standard operating procedures (SOPs) for cleanliness, safety, and guest satisfaction.
- Handle guest complaints or issues promptly and resolve them to the highest standard.
- Monitor budgets, expenses, and financial performance of the villas, ensuring cost-effective operations.
- Collaborate with marketing teams to promote villa rentals and enhance guest engagement.
Qualifications
- Proven experience (minimum 3 years) in villa management, hotel operations, or luxury hospitality.
- Strong leadership and team management skills with the ability to inspire and develop staff.
- Excellent communication and interpersonal skills, fluent in English (additional languages are a plus).
- Exceptional organizational and problem-solving abilities with a keen eye for detail.
- Proficiency in property management software and Microsoft Office tools.
- Knowledge of local culture, customs, and tourism trends in Bali.
- Ability to work flexible hours, including weekends and holidays, as required by the role.
- Degree in Hospitality Management, Business Administration, or a related field is preferred.