job description
Join Med-Metrix International, a leader in Revenue Cycle Management (RCM) for the US healthcare industry, and launch your extraordinary career in contact center excellence from the tropical paradise of Bali! As a US Healthcare Call Center Representative, you'll play a pivotal role in delivering exceptional customer service while working remotely in one of the world's most desirable locations.
In this dynamic role, you'll be the voice of our US-based healthcare clients, assisting patients, providers, and insurance companies with billing inquiries, claims processing, and account resolution. Our innovative RCM solutions help healthcare organizations optimize revenue and improve patient satisfaction - and you'll be at the heart of this mission.
Med-Metrix offers a unique opportunity to:
- Work in a cutting-edge contact center environment with US healthcare expertise
- Enjoy the flexibility of remote work from Bali while serving international clients
- Develop specialized skills in medical billing, insurance verification, and patient advocacy
- Grow your career with a company that values professional development and work-life balance
- Be part of a team that makes a real difference in the US healthcare system
We provide comprehensive training on US healthcare terminology, RCM processes, and our proprietary systems. You'll work with state-of-the-art contact center technology and receive ongoing support from experienced team leaders. If you're passionate about customer service and want to build a rewarding career in the healthcare industry while enjoying Bali's unique lifestyle, this is the perfect opportunity for you!
Med-Metrix International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Responsibility
- Handle inbound and outbound calls from patients, healthcare providers, and insurance companies regarding billing inquiries and claims status
- Provide accurate information about medical billing processes, insurance coverage, and payment options
- Resolve complex customer issues related to healthcare claims, denials, and account balances with professionalism and empathy
- Document all customer interactions thoroughly in our CRM system following company protocols
- Process patient payments, set up payment plans, and update account information as needed
- Collaborate with internal teams to escalate and resolve complex billing issues efficiently
- Meet and exceed performance metrics including call quality, handle time, and customer satisfaction scores
- Stay current with US healthcare regulations, insurance policies, and RCM best practices
Qualifications
- Minimum 1 year of experience in call center, customer service, or healthcare-related role
- Excellent English communication skills (both verbal and written) with neutral accent
- Basic understanding of US healthcare system or willingness to learn (training provided)
- Strong computer skills with ability to navigate multiple systems simultaneously
- Ability to work in US time zones (evening/night shifts may be required)
- High school diploma or equivalent; associate degree or higher preferred
- Strong problem-solving skills and attention to detail
- Ability to maintain professionalism in high-pressure situations