job description
Join PERSOL, a globally recognized leader in workforce solutions, as a Customer Service Officer and become the voice of excellence for a leading utilities group. This remote position based in Bali offers a unique opportunity to work in a dynamic, customer-centric environment while enjoying the flexibility of a tropical paradise.
As a key member of our customer service team, you will be responsible for managing inquiries from digital platforms, resolving complaints, and ensuring a seamless experience for our customers. This role is perfect for individuals who thrive in fast-paced environments, possess strong communication skills, and are passionate about delivering exceptional service. With a contract duration of up to 12 months and the potential to earn up to 3 months' bonus, this is an excellent opportunity to grow your career while enjoying the work-life balance that Bali offers.
At PERSOL, we value diversity, innovation, and collaboration. You’ll work alongside a talented team of professionals who are dedicated to making a difference in the utilities sector. Whether you’re handling customer queries, troubleshooting issues, or providing solutions, your role will directly impact customer satisfaction and operational efficiency.
If you’re looking for a remote customer service role with competitive compensation, professional development opportunities, and the chance to work with a reputable organization, apply now and take the next step in your career!
Responsibility
- Respond to customer inquiries via digital platforms (email, chat, social media) in a timely and professional manner.
- Resolve customer complaints and escalate complex issues to the appropriate teams for further investigation.
- Provide accurate information about products, services, and policies to ensure customer satisfaction.
- Maintain detailed records of customer interactions, transactions, and feedback in the CRM system.
- Collaborate with cross-functional teams to improve service delivery and customer experience.
- Identify trends in customer feedback and suggest process improvements to enhance service quality.
- Adhere to company policies and procedures while delivering consistent and high-quality customer support.
- Participate in training sessions and team meetings to stay updated on product knowledge and service standards.
Qualifications
- Minimum of 1-2 years of experience in customer service, call center, or a related field.
- Excellent verbal and written communication skills in English (additional languages are a plus).
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in using CRM software, helpdesk tools, and Microsoft Office Suite.
- Ability to work independently in a remote setting with minimal supervision.
- High level of empathy, patience, and professionalism when handling customer interactions.
- Experience in the utilities or service industry is an advantage but not required.
- Reliable internet connection and a quiet workspace for remote work.