job description
Join GeBBS Healthcare Solutions as a Healthcare Customer Service Representative and become part of a dynamic team dedicated to delivering exceptional patient and client support in the healthcare industry. This is an urgent opportunity for passionate professionals to contribute to a growing global organization while enjoying the vibrant work-life balance of Bali.
In this role, you will serve as the first point of contact for healthcare providers, patients, and insurance companies, ensuring seamless communication and resolution of inquiries. Your expertise in customer service and healthcare knowledge will play a pivotal role in enhancing patient satisfaction and operational efficiency.
We offer a competitive salary, comprehensive training, and a collaborative work environment where your contributions are valued. If you thrive in a fast-paced setting and are committed to making a difference in healthcare, apply now and take the next step in your career with us!
Responsibility
- Handle inbound and outbound calls, emails, and live chats from healthcare providers, patients, and insurance companies with professionalism and empathy.
- Accurately document and update patient records, insurance details, and service requests in compliance with healthcare regulations (e.g., HIPAA).
- Resolve inquiries related to medical billing, claims processing, appointment scheduling, and eligibility verification.
- Collaborate with cross-functional teams, including medical coders and billing specialists, to ensure timely and accurate service delivery.
- Provide clear and concise explanations of healthcare policies, procedures, and benefits to stakeholders.
- Identify and escalate complex issues to supervisors while proposing potential solutions.
- Maintain a high level of productivity and adherence to service-level agreements (SLAs) in a metrics-driven environment.
- Stay updated on industry trends, company policies, and healthcare compliance standards.
Qualifications
- Minimum of 1-2 years of experience in customer service, preferably in the healthcare, insurance, or BPO industry.
- Excellent English communication skills (verbal and written) with a neutral accent and clear diction.
- Strong problem-solving abilities and attention to detail in handling sensitive healthcare information.
- Proficiency in using CRM systems, Microsoft Office, and healthcare management software (training provided).
- Ability to work in shifting schedules, including nights and weekends, to support global clients.
- High school diploma or equivalent; a bachelor’s degree in Healthcare, Business, or related fields is a plus.
- Demonstrated ability to work under pressure while maintaining a customer-first mindset.
- Familiarity with HIPAA compliance and medical terminology is an advantage.