job description
Join STACKph as a Customer Support Specialist (Non-Voice, Blended) and work remotely from the stunning locations of Bali! Enjoy a fast and seamless virtual hiring process, competitive compensation, paid training, and unparalleled career growth opportunities in a dynamic, global environment.
This role is perfect for detail-oriented professionals who thrive in a customer-centric setting, delivering exceptional service through written communication (email, chat, or messaging platforms). Whether you're resolving inquiries, troubleshooting issues, or providing product guidance, your expertise will drive customer satisfaction and loyalty.
Shortlisted candidates will be contacted immediately—apply today and take the first step toward a rewarding career with flexibility and work-life balance in paradise!
Responsibility
- Provide timely and professional customer support via email, chat, and messaging platforms in a non-voice capacity.
- Resolve customer inquiries, complaints, and technical issues with accuracy and empathy.
- Maintain detailed records of customer interactions, transactions, and feedback in CRM systems.
- Collaborate with cross-functional teams to escalate and resolve complex issues efficiently.
- Follow company policies and procedures to ensure consistent service quality.
- Identify recurring customer pain points and suggest process improvements.
- Meet or exceed performance metrics (response time, resolution rate, CSAT scores).
- Stay updated on product knowledge and industry trends to provide accurate information.
Qualifications
- Minimum 1-2 years of experience in customer service, preferably in a non-voice or blended support role.
- Excellent written English communication skills with a keen eye for grammar and tone.
- Strong problem-solving and multitasking abilities in a fast-paced environment.
- Proficiency in CRM tools (e.g., Zendesk, Freshdesk, Salesforce) and Microsoft Office/Google Workspace.
- High attention to detail and ability to work independently with minimal supervision.
- Reliable internet connection and a quiet workspace (remote work setup).
- Willingness to work in shifting schedules (if applicable) to support global clients.
- Passion for delivering exceptional customer experiences and a positive attitude.