job description
Join Torch Solutions as a Customer Service Agent and embark on a rewarding career supporting clients in the financial software industry. This is a massive hiring opportunity for individuals eager to start in customer service—no prior experience is required!
Based in the vibrant regions of Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung), you’ll enjoy a flexible work environment, comprehensive health benefits, and ongoing training to help you grow professionally. Whether you're a fresh graduate or looking for a career change, this role offers the perfect platform to develop your skills in a dynamic, fast-paced industry.
As part of our team, you’ll play a key role in ensuring customer satisfaction by providing timely, accurate, and empathetic support for financial software users. Your contributions will directly impact client success, making this a fulfilling role with long-term growth potential.
Responsibility
- Provide exceptional customer support via phone, email, and chat for financial software users.
- Troubleshoot and resolve technical and account-related inquiries with efficiency and professionalism.
- Document customer interactions and solutions in CRM systems for future reference.
- Collaborate with cross-functional teams to escalate and resolve complex issues.
- Stay updated on product knowledge and industry trends through continuous training.
- Maintain a positive and empathetic attitude while handling customer concerns.
- Meet and exceed performance metrics such as response time, resolution rate, and customer satisfaction scores.
- Participate in team meetings and feedback sessions to improve service quality.
Qualifications
- Fluent in English (written and verbal) with excellent communication skills.
- High school diploma or equivalent; no prior experience required—full training provided.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and work in a fast-paced environment.
- Basic computer proficiency (e.g., Microsoft Office, CRM tools).
- Customer-focused mindset with a passion for delivering outstanding service.
- Willingness to work flexible shifts as per business needs.
- Residence in or willingness to relocate to Bali (Canggu, Ubud, Denpasar, etc.).