job description
Join BPI Direct BanKo, Inc. as a Universal Bank Teller / Customer Service Officer in the vibrant heart of Canggu, Bali! This is your opportunity to deliver exceptional financial services while contributing to the growth of one of the Philippinesâ most trusted banking institutions, now expanding its presence in Indonesia.
As a Universal Teller, you will serve as the first point of contact for clients, providing seamless and professional assistance with a wide range of banking transactions. From processing deposits and withdrawals to opening new accounts and addressing customer inquiries, your role is pivotal in ensuring a positive and efficient banking experience. This position is ideal for detail-oriented individuals with a passion for customer service and a drive to excel in the dynamic world of banking.
At BPI Direct BanKo, we value integrity, excellence, and a customer-centric approach. If you thrive in a fast-paced environment and are eager to build a rewarding career in financial services, we invite you to apply and become part of our growing team in Bali.
Responsibility
- Process customer transactions accurately, including deposits, withdrawals, loan payments, and fund transfers in compliance with banking policies.
- Assist clients in opening new savings, checking, or time deposit accounts and provide guidance on account features and benefits.
- Respond to customer inquiries professionally, offering clear and helpful information about banking products, services, and promotions.
- Balance cash drawers daily and reconcile discrepancies to ensure financial accuracy and security.
- Promote bank products and services, such as credit cards, insurance, and investment options, to meet sales targets.
- Maintain a high level of confidentiality and adhere to anti-money laundering (AML) and Know Your Customer (KYC) regulations.
- Collaborate with team members to resolve complex customer issues and escalate concerns when necessary.
- Uphold a welcoming and professional demeanor to enhance customer satisfaction and loyalty.
Qualifications
- Minimum Diploma or Bachelorâs degree in Finance, Business Administration, Economics, or a related field.
- At least 1-2 years of experience in banking, customer service, or a teller role (fresh graduates with strong interpersonal skills are encouraged to apply).
- Excellent communication and numerical skills with a keen eye for detail.
- Proficiency in basic computer applications and banking software; familiarity with core banking systems is a plus.
- Strong problem-solving abilities and the capacity to work under pressure in a fast-paced environment.
- Fluency in English and Indonesian; knowledge of Tagalog is advantageous.
- Demonstrated integrity, professionalism, and a customer-first mindset.
- Willingness to work flexible hours, including weekends, if required.