job description
Join Cakna Travel & Tours Sdn Bhd as an Umrah Consultant and play a pivotal role in helping clients fulfill their spiritual journey with ease and confidence. Based in the vibrant regions of Bali, you will be responsible for providing expert guidance, personalized travel solutions, and exceptional customer service to individuals and groups planning their Umrah pilgrimage.
This role offers a unique opportunity to combine your passion for travel and customer service with the rewarding experience of assisting clients in one of the most significant journeys of their lives. You will work closely with a dynamic team to ensure seamless travel arrangements, from visa processing to accommodation and transportation, all while upholding the highest standards of professionalism and care.
If you are a motivated, customer-focused individual with a deep understanding of Umrah travel requirements and a desire to make a meaningful impact, we invite you to apply and become part of our mission to deliver unforgettable and spiritually enriching travel experiences.
Responsibility
- Provide expert consultation and guidance to clients on Umrah travel packages, including visa requirements, flight options, and accommodation.
- Develop and customize travel itineraries tailored to the needs and preferences of individual clients and groups.
- Assist clients with the visa application process, ensuring all documentation is accurate and submitted on time.
- Coordinate with airlines, hotels, and local service providers to secure bookings and confirm travel arrangements.
- Offer pre-departure briefings to clients, covering travel tips, cultural etiquette, and spiritual preparation.
- Handle client inquiries and resolve any issues or concerns promptly to ensure a smooth and hassle-free travel experience.
- Maintain up-to-date knowledge of Umrah travel regulations, trends, and destination updates to provide accurate information.
- Collaborate with the sales and marketing teams to promote Umrah packages and attract new clients through various channels.
Qualifications
- Minimum of 2 years of experience in travel consulting, sales, or customer service, preferably in the religious travel sector.
- Strong knowledge of Umrah travel procedures, visa requirements, and destination details.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Proven ability to handle multiple tasks, prioritize workload, and meet deadlines in a fast-paced environment.
- Proficiency in using travel booking systems, CRM software, and Microsoft Office tools.
- Fluency in English and Bahasa Indonesia; additional languages (e.g., Arabic) are a plus.
- A customer-centric mindset with a passion for delivering exceptional service and exceeding client expectations.
- Willingness to travel occasionally for client meetings, training, or familiarization trips.