job description
Join CGI, a global leader in IT and business consulting, as a Trilingual Service Desk Analyst specializing in Dutch and French support. This remote role allows you to work from the stunning locations of Bali while delivering exceptional technical assistance to our international clients.
As a Service Desk Analyst, you will be the first point of contact for end-users, providing timely and effective solutions to technical issues. Your multilingual skills will bridge communication gaps, ensuring seamless support across diverse regions. This role is perfect for tech-savvy professionals who thrive in dynamic environments and are passionate about customer satisfaction.
At CGI, we value innovation, collaboration, and professional growth. Enjoy the flexibility of remote work while being part of a global team that drives digital transformation.
Responsibility
- Provide first-level technical support via phone, email, and chat in Dutch, French, and English.
- Troubleshoot hardware, software, and network issues for end-users.
- Document and escalate unresolved issues to higher-tier support teams.
- Maintain accurate records of customer interactions and solutions in the ticketing system.
- Assist in onboarding new users and configuring their IT environments.
- Collaborate with cross-functional teams to resolve complex technical problems.
- Deliver exceptional customer service with a focus on problem resolution and user satisfaction.
- Stay updated on emerging technologies and IT best practices.
Qualifications
- Fluency in Dutch, French, and English (written and verbal).
- Proven experience in IT support, helpdesk, or service desk roles.
- Strong knowledge of Windows/macOS, Microsoft Office 365, and basic networking.
- Excellent problem-solving and analytical skills.
- Ability to work independently and manage multiple tasks efficiently.
- Customer-focused mindset with a passion for delivering high-quality service.
- Familiarity with ITIL frameworks is a plus.
- High school diploma or equivalent; IT certifications (e.g., CompTIA A+) are advantageous.