job description
Join Staffinc Group as a Customer Service Representative specializing in Travel & Umrah services in the heart of Bali. This is a unique opportunity to combine your passion for travel with exceptional customer service, assisting clients in planning their religious and leisure journeys. With a focus on religious tourism, youâll play a pivotal role in delivering seamless, memorable experiences for pilgrims and travelers alike.
Baliâs thriving tourism industry offers a dynamic work environment where your expertise in sales and customer relations will shine. Whether youâre guiding clients through Umrah packages, resolving inquiries, or coordinating travel logistics, your contributions will directly impact customer satisfaction and business growth.
Ideal candidates will have a background in sales, travel agencies, or religious tourism, with a knack for building rapport and solving problems efficiently. If youâre detail-oriented, culturally sensitive, and eager to work in one of the worldâs most sought-after destinations, weâd love to hear from you.
Responsibility
- Provide exceptional customer service to clients inquiring about Travel & Umrah packages, including itinerary details, pricing, and logistics.
- Assist in the booking and coordination of travel arrangements, including flights, accommodations, and transportation for religious and leisure trips.
- Handle customer complaints or issues promptly, ensuring resolutions that maintain trust and satisfaction.
- Collaborate with travel partners, airlines, and hotels to secure the best deals and services for clients.
- Maintain accurate records of client interactions, bookings, and payments using CRM systems.
- Educate clients on visa requirements, travel documentation, and health/safety protocols for international travel.
- Upsell additional services (e.g., guided tours, travel insurance) to enhance the customer experience and revenue.
- Stay updated on industry trends, religious travel regulations, and destination-specific information to provide expert advice.
Qualifications
- Proven experience in sales, customer service, or travel coordination, with a preference for candidates with travel agency or religious tourism background.
- Excellent communication skills in English (additional languages, such as Arabic or Indonesian, are a plus).
- Strong interpersonal skills with the ability to build rapport with diverse clients, including international travelers.
- Familiarity with CRM software and booking systems (e.g., Amadeus, Sabre) is advantageous.
- Detail-oriented with exceptional organizational and multitasking abilities.
- Cultural sensitivity and understanding of Islamic travel requirements for Umrah pilgrims.
- Ability to work in a fast-paced environment and meet sales targets or service KPIs.
- Bachelorâs degree in Tourism, Hospitality, Business, or related fields is preferred but not mandatory.