job description
Join Teleperformance as a Travel Support Specialist and become the voice behind exceptional travel experiences! In this dynamic role, you will provide top-tier customer support to Asia-based travelers, assisting them in both Mandarin and English. Based in the vibrant locations of Bali, you’ll solve real-time travel challenges, ensure seamless customer journeys, and grow with a global team dedicated to excellence in hospitality and travel.
If you’re passionate about travel, fluent in Mandarin and English, and thrive in a fast-paced, customer-centric environment, this is your opportunity to make a meaningful impact while advancing your career in a leading global company.
Responsibility
- Provide exceptional customer support to travelers in Mandarin and English via phone, email, and chat.
- Assist with travel bookings, itinerary changes, and real-time problem resolution.
- Handle inquiries related to flights, accommodations, and travel services with professionalism and efficiency.
- Collaborate with cross-functional teams to ensure seamless travel experiences for customers.
- Maintain accurate records of customer interactions and follow up on unresolved issues.
- Stay updated on travel industry trends, policies, and best practices.
- Uphold company standards for service quality and customer satisfaction.
Qualifications
- Fluency in Mandarin and English (written and verbal).
- Previous experience in customer service, hospitality, or travel support is a plus.
- Strong problem-solving skills and ability to work under pressure.
- Excellent communication and interpersonal skills.
- Proficiency in using CRM systems and travel booking tools.
- Ability to work in a fast-paced, multicultural environment.
- High school diploma or equivalent; higher education is a bonus.