job description
Join Atain as a Travel Expert & Customer Service Agent in the heart of Bali! This is your chance to combine your passion for travel with exceptional customer service skills in a dynamic, fast-paced environment. As a key member of our team, you’ll assist global travelers with flight, hotel, and tour bookings, ensuring seamless and memorable experiences from inquiry to departure.
Based in Bali’s most vibrant locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll work with cutting-edge travel systems while delivering personalized support. Whether resolving itinerary changes, recommending hidden gems, or handling urgent requests, your expertise will turn travel dreams into reality.
We offer a competitive salary (₱20,000–₱24,000/month or IDR equivalent), full-time stability, and the opportunity to grow in the booming hospitality and tourism industry. If you thrive in a customer-centric role and love creating unforgettable journeys, apply now!
Responsibility
- Provide end-to-end travel support, including flight, hotel, and tour bookings via phone, email, and chat.
- Resolve customer inquiries and complaints with empathy and efficiency, ensuring high satisfaction rates.
- Collaborate with airlines, hotels, and local vendors to secure the best rates and availability for clients.
- Stay updated on travel trends, visa requirements, and destination-specific advisories to offer accurate guidance.
- Process payments, issue confirmations, and manage cancellations or modifications with meticulous attention to detail.
- Upsell additional services (e.g., travel insurance, car rentals, or exclusive experiences) to enhance customer value.
- Maintain CRM databases with precise client information and interaction histories.
- Work flexible shifts to accommodate global time zones and peak travel seasons.
Qualifications
- Minimum 1–2 years of experience in customer service, travel agencies, or hospitality.
- Fluent in English (written and verbal); additional languages are a plus.
- Strong knowledge of GDS systems (Amadeus, Sabre, Galileo) or willingness to learn.
- Exceptional communication, problem-solving, and multitasking skills.
- Ability to work under pressure and meet tight deadlines in a fast-paced environment.
- Tech-savvy with proficiency in Microsoft Office, CRM tools, and booking platforms.
- Passion for travel and a customer-first mindset.
- Bachelor’s degree in Tourism, Hospitality, or related fields is preferred but not required.