job description
Join Paph Travel and Tours, a dynamic leader in the hospitality and tourism industry, as our Training Specialist in the vibrant heart of Bali! We're seeking a passionate and experienced professional to design and deliver world-class training programs that elevate employee competence and drive operational excellence across our diverse portfolio of travel services.
In this pivotal role, you'll have the opportunity to shape the skills and knowledge of our team members, ensuring they deliver exceptional service to our global clientele. Bali's thriving tourism sector offers a unique backdrop for your work, combining the island's rich cultural heritage with cutting-edge hospitality practices. Whether you're based in Canggu, Ubud, Denpasar, or Kuta, you'll be at the forefront of developing training initiatives that reflect both international standards and local expertise.
As our Training Specialist, you'll collaborate with cross-functional teams to identify training needs, create engaging learning materials, and implement innovative delivery methods. Your work will directly impact our company's ability to provide unforgettable travel experiences while fostering a culture of continuous learning and professional growth. This role is perfect for someone who thrives in a fast-paced environment and is eager to make a tangible difference in the hospitality industry.
We offer a competitive compensation package, opportunities for professional development, and the chance to work in one of the world's most desirable locations. If you're ready to take your training career to new heights while enjoying Bali's renowned lifestyle, we'd love to hear from you!
Responsibility
- Design, develop, and implement comprehensive training programs tailored to the hospitality and tourism industry, ensuring alignment with company goals and international standards
- Conduct thorough training needs assessments to identify skill gaps and develop targeted learning solutions for various departments
- Deliver engaging training sessions (both in-person and virtual) for employees at all levels, from front-line staff to management
- Create and maintain training materials, including manuals, e-learning modules, and multimedia presentations that reflect current industry best practices
- Collaborate with department heads to evaluate training effectiveness and implement continuous improvement strategies
- Develop and manage training budgets, ensuring cost-effective delivery of high-quality programs
- Stay abreast of emerging trends in hospitality training, incorporating innovative techniques and technologies into our programs
- Provide one-on-one coaching and mentoring to employees, fostering a culture of continuous learning and professional development
Qualifications
- Bachelor's degree in Human Resources, Education, Hospitality Management, or related field
- Minimum 3 years of experience in training and development, preferably within the hospitality or tourism industry
- Proven track record of designing and delivering effective training programs in a corporate environment
- Strong presentation and facilitation skills with the ability to engage diverse audiences
- Excellent written and verbal communication skills in English; proficiency in Bahasa Indonesia is a plus
- Experience with Learning Management Systems (LMS) and e-learning development tools
- Ability to work independently and manage multiple projects with competing deadlines
- Strong interpersonal skills with a passion for developing people and improving performance