job description
Are you a passionate hospitality professional with a knack for developing world-class operational training programs? Our prestigious restaurant group in Bali is seeking a Training Operations Manager to lead the end-to-end design, implementation, and optimization of our training modules and operational activities across multiple high-end dining establishments.
In this dynamic role, you will play a pivotal part in shaping the future of our service excellence, ensuring our teams deliver unforgettable guest experiences while maintaining the highest standards of efficiency and professionalism. Based in the vibrant heart of Bali—covering Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung—you’ll collaborate with cross-functional teams to drive continuous improvement in our training frameworks, from onboarding to advanced skill development.
If you thrive in a fast-paced, luxury hospitality environment and have a proven track record in operational training, we’d love to hear from you. Join us in elevating Bali’s culinary and service landscape to new heights.
Responsibility
- Design, develop, and implement comprehensive operational training programs for restaurant staff, including SOPs, service standards, and role-specific modules.
- Conduct needs assessments to identify training gaps and create targeted solutions to enhance team performance and guest satisfaction.
- Lead onboarding and continuous training for all front-of-house and back-of-house staff, ensuring consistency across all locations.
- Monitor and evaluate training effectiveness through KPIs, feedback, and performance metrics, making data-driven improvements.
- Collaborate with HR and department heads to align training initiatives with business goals and seasonal demands.
- Stay updated on industry trends and best practices in hospitality training, incorporating innovative methods (e.g., e-learning, workshops).
- Ensure compliance with health, safety, and hygiene standards through rigorous training and audits.
- Mentor and coach trainers and supervisors to foster a culture of leadership and accountability.
Qualifications
- Minimum 5 years of experience in hospitality, with at least 2 years in a training or operations management role in restaurants or luxury hotels.
- Proven expertise in designing and delivering training programs for diverse teams in a multi-location setting.
- Strong knowledge of restaurant operations, including FOH, BOH, inventory, and POS systems.
- Excellent communication, presentation, and interpersonal skills to engage and inspire teams.
- Fluency in English (written and spoken); proficiency in Indonesian is a plus.
- Ability to analyze performance data and translate insights into actionable training strategies.
- Certification in hospitality management, training, or HR (e.g., AHLEI, SHRM) is highly desirable.
- Passion for service excellence and a commitment to fostering a positive, high-performance work culture.