job description
Kickstart your IT career with Xynix as a Trainee Systems Support Analyst in the vibrant tech hub of Bali! This is a unique opportunity for fresh graduates or early-career professionals to gain hands-on experience in systems administration, technical support, and IT infrastructure management while working in a dynamic, international environment.
At Xynix, we believe in nurturing talent. As part of our team, you’ll receive structured training, mentorship from industry experts, and exposure to cutting-edge technologies. Enjoy a 5-day workweek with a competitive salary (IDR 8M–12M/month) and attractive KPI-based bonuses to reward your performance.
Bali’s thriving digital nomad scene and tech ecosystem provide the perfect backdrop for professional growth. Whether you’re troubleshooting systems, assisting users, or optimizing IT processes, you’ll play a key role in ensuring seamless operations for our clients.
If you’re passionate about technology, eager to learn, and ready to launch your career in IT support, apply now and join a company that invests in your future!
Responsibility
- Provide first-level technical support to end-users, troubleshooting hardware, software, and network issues.
- Assist in the installation, configuration, and maintenance of IT systems, servers, and workstations.
- Monitor system performance and log incidents using IT service management tools (e.g., ServiceNow, Jira).
- Collaborate with senior analysts to resolve escalated technical issues and implement solutions.
- Maintain accurate documentation of IT processes, configurations, and troubleshooting steps.
- Support cybersecurity best practices, including patch management and access control.
- Participate in on-call rotations for after-hours support as needed.
- Continuously upskill through training programs and self-directed learning in emerging technologies.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (fresh graduates encouraged to apply).
- Basic knowledge of operating systems (Windows/Linux), networking, and hardware troubleshooting.
- Familiarity with IT support tools (e.g., ticketing systems, remote desktop software) is a plus.
- Strong problem-solving skills and a customer-centric approach to technical issues.
- Excellent written and verbal communication skills in English.
- Ability to work independently and in a team under minimal supervision.
- Certifications such as CompTIA A+, ITIL, or Microsoft Fundamentals are advantageous but not required.
- Passion for technology and continuous learning in the IT field.