job description
Avenir Wisata International is seeking a dynamic and customer-focused Tour Consultant (WhatsApp Specialist) to join our team in Bali. In this role, you will be the first point of contact for travelers seeking unforgettable experiences in Indonesia. You will leverage WhatsApp and other digital platforms to provide expert travel advice, book tours, and ensure seamless customer experiences. If you have a passion for travel, excellent communication skills, and a knack for digital engagement, this is the perfect opportunity for you!
As a Tour Consultant, you will play a pivotal role in shaping travelers' journeys by offering personalized recommendations, handling inquiries, and converting leads into bookings. Your ability to build rapport and provide exceptional service will directly impact our company's growth and reputation in the competitive tourism industry.
Join us in Bali, where you'll work in a vibrant and collaborative environment, surrounded by the beauty of Indonesia's top destinations. This contract position offers a competitive salary, opportunities for professional development, and the chance to be part of a team that is passionate about creating memorable travel experiences.
Responsibility
- Provide expert travel consultation and personalized tour recommendations via WhatsApp and other digital platforms.
- Respond promptly to customer inquiries, ensuring high levels of satisfaction and engagement.
- Convert leads into bookings by effectively communicating the value of our tour packages and services.
- Maintain accurate records of customer interactions, bookings, and feedback in our CRM system.
- Collaborate with the sales and operations teams to ensure seamless execution of tour bookings and customer requests.
- Stay updated on travel trends, destination knowledge, and company offerings to provide informed recommendations.
- Handle customer complaints and resolve issues in a professional and timely manner.
- Assist in promoting special offers, discounts, and new tour packages to drive sales.
Qualifications
- Minimum of 1 year of experience in customer service, sales, or the tourism industry.
- Excellent written and verbal communication skills in English and Bahasa Indonesia.
- Proficient in using WhatsApp, email, and other digital communication tools for customer engagement.
- Strong interpersonal skills with the ability to build rapport and trust with customers.
- Basic knowledge of travel destinations in Indonesia, with a passion for tourism and hospitality.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational skills and attention to detail to manage multiple customer inquiries efficiently.
- Previous experience in a sales or consultative role is a plus.