job description
Join a dynamic sales team as a TikTok Sales Consultant and drive customer engagement in the fast-growing digital marketplace. In this role, you’ll leverage your passion for social commerce to connect with clients, address inquiries, and deliver exceptional service that boosts satisfaction and sales performance.
Based in the vibrant hubs of Bali (Canggu, Ubud, Denpasar, etc.), you’ll work remotely while collaborating with a global team to expand our TikTok-driven sales strategies. Your ability to communicate professionally, resolve queries efficiently, and maintain a customer-centric approach will be key to success.
This is a full-time opportunity for a motivated individual with a flair for sales and digital platforms. If you thrive in a fast-paced environment and want to shape the future of e-commerce, apply today!
Responsibility
- Manage customer inquiries via TikTok Shop, DMs, and other digital channels with prompt, professional responses.
- Process orders, returns, and requests while ensuring accuracy and compliance with company policies.
- Build and maintain strong client relationships to drive repeat business and brand loyalty.
- Collaborate with marketing teams to align sales strategies with TikTok trends and campaigns.
- Track and report sales performance metrics, customer feedback, and market insights.
- Resolve escalated issues with a solutions-oriented mindset to enhance customer satisfaction.
- Stay updated on TikTok’s features, algorithms, and best practices for social selling.
- Participate in training sessions to refine product knowledge and sales techniques.
Qualifications
- Proven experience in sales, customer service, or e-commerce, preferably with TikTok Shop or similar platforms.
- Excellent written and verbal communication skills in English (additional languages are a plus).
- Strong interpersonal skills with a customer-first attitude and problem-solving abilities.
- Familiarity with CRM tools, order management systems, or social media analytics.
- Ability to work independently in a remote setting while meeting targets and deadlines.
- Tech-savvy with a passion for digital trends and social media platforms.
- Minimum 1-2 years in a sales or client-facing role; fresh graduates with relevant internships are encouraged to apply.
- Based in Bali with a stable internet connection and a quiet workspace.