job description
Join PT Mangrove Data Group as a Ticketing Data Administrator and play a pivotal role in supporting our rapid expansion into cutting-edge digital services. In this dynamic position, you will manage, analyze, and optimize ticketing data systems to ensure seamless operations and enhance customer experiences. Based in the vibrant regions of Bali, this role offers a unique opportunity to contribute to a forward-thinking company at the forefront of digital innovation.
As part of our team, you will collaborate with cross-functional departments to streamline data processes, improve accuracy, and drive efficiency in our ticketing infrastructure. Your expertise will directly impact our ability to deliver high-quality services to clients and stakeholders. If you are detail-oriented, analytical, and passionate about data management, this is your chance to grow your career in a supportive and innovative environment.
At Mangrove Data Group, we value creativity, precision, and a proactive approach to problem-solving. We offer a competitive salary, a collaborative work culture, and the opportunity to work on impactful projects that shape the future of digital services in Indonesia.
Responsibility
- Manage and maintain ticketing data systems, ensuring accuracy, integrity, and timely updates.
- Analyze ticketing data to identify trends, discrepancies, and areas for process improvement.
- Collaborate with IT and customer support teams to resolve data-related issues and enhance system performance.
- Generate and distribute reports on ticketing metrics, including volume, resolution times, and customer satisfaction.
- Develop and implement data validation procedures to minimize errors and ensure compliance with company standards.
- Assist in the integration of new digital tools and platforms to optimize ticketing workflows.
- Provide training and support to team members on ticketing data best practices and system functionalities.
- Monitor and troubleshoot data inconsistencies, escalating complex issues to senior stakeholders when necessary.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
- Proven experience (1-3 years) in data administration, ticketing systems, or a similar role.
- Proficiency in data management tools, spreadsheets (Excel, Google Sheets), and database systems (SQL, MySQL).
- Strong analytical skills with the ability to interpret complex data sets and generate actionable insights.
- Excellent attention to detail and organizational skills to manage large volumes of data accurately.
- Familiarity with CRM or helpdesk software (e.g., Zendesk, Salesforce) is a plus.
- Effective communication skills in English, both written and verbal, to collaborate with cross-functional teams.
- Ability to work independently, meet deadlines, and adapt to a fast-paced, evolving digital environment.