job description
Join Genting Malaysia Berhad, a global leader in hospitality and tourism, as we celebrate 60 years of excellence in 2025! We are seeking passionate and customer-focused individuals to fill the role of Theme Park Assistant – Rides & Attractions in our dynamic team in Bali.
As part of our world-class entertainment and leisure destinations, you will play a pivotal role in ensuring the smooth, safe, and enjoyable operation of rides and attractions for thousands of daily visitors. This is a unique opportunity to contribute to unforgettable guest experiences while growing your career in one of Asia’s most iconic tourism brands.
If you thrive in fast-paced environments, love interacting with people, and take pride in delivering exceptional service, this role is perfect for you. Enjoy competitive compensation, professional development, and the chance to work in a vibrant, multicultural setting.
Responsibility
- Operate and monitor theme park rides and attractions in accordance with safety protocols and manufacturer guidelines.
- Conduct pre-operation and post-operation inspections to ensure equipment is in optimal working condition.
- Assist guests with boarding, disembarking, and securing safety restraints, providing clear instructions and reassurance.
- Respond promptly to guest inquiries, concerns, or emergencies with professionalism and empathy.
- Maintain cleanliness and orderliness of ride areas, queues, and surrounding facilities.
- Collaborate with the maintenance team to report and document any technical issues or malfunctions.
- Enforce height, age, and health restrictions for rides to ensure guest safety and compliance with regulations.
- Participate in regular training sessions to stay updated on safety procedures, ride operations, and customer service standards.
Qualifications
- Minimum high school diploma or equivalent; vocational training in hospitality or technical fields is a plus.
- Proven experience in customer service, theme parks, or amusement operations is highly desirable.
- Strong communication skills in English; additional languages (e.g., Indonesian, Mandarin) are an advantage.
- Physical fitness and ability to stand, walk, or lift for extended periods in outdoor conditions.
- Keen attention to detail and a proactive approach to safety and problem-solving.
- Friendly, patient, and able to work effectively under pressure in a high-volume environment.
- Willingness to work flexible schedules, including weekends, holidays, and evenings.
- Basic first aid knowledge or certification is a plus.