job description
Join SM Supermalls as a Tenant Relations Officer in beautiful Bali and play a pivotal role in fostering strong relationships between our mall management and tenants. This position is ideal for a dynamic professional with a passion for customer service, project management, and community development. You will be the bridge between our tenants and the mall administration, ensuring smooth operations, addressing concerns, and driving initiatives that enhance the tenant experience.
Based in one of Baliâs vibrant locationsâwhether itâs the creative hub of Canggu, the cultural heart of Ubud, or the bustling areas of Denpasar, Kuta, or Nusa Duaâyou will have the opportunity to work in a diverse and exciting environment. Your efforts will directly contribute to the success of our retail ecosystem, making SM Supermalls a preferred destination for both tenants and shoppers.
If you thrive in a fast-paced setting, enjoy problem-solving, and have a knack for building lasting relationships, this is the perfect role for you. Apply now and be part of a team that values collaboration, innovation, and excellence.
Responsibility
- Serve as the primary point of contact for tenants, addressing inquiries, concerns, and requests in a timely and professional manner.
- Manage tenant onboarding and offboarding processes, ensuring all documentation and agreements are accurately completed.
- Coordinate with mall management and tenants to organize events, promotions, and community engagement activities.
- Monitor tenant compliance with mall policies, lease agreements, and operational guidelines.
- Conduct regular tenant satisfaction surveys and implement feedback to improve services and facilities.
- Assist in resolving conflicts or disputes between tenants and mall management through effective negotiation and mediation.
- Collaborate with the marketing team to develop strategies that drive foot traffic and enhance tenant visibility.
- Prepare and present reports on tenant relations, occupancy rates, and other key performance indicators to senior management.
Qualifications
- Bachelorâs degree in Business Administration, Marketing, Hospitality Management, or a related field.
- Minimum of 2 years of experience in customer relations, property management, or a similar role.
- Excellent communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
- Strong organizational and project management skills, with a keen eye for detail.
- Proficient in Microsoft Office Suite and familiar with CRM or property management software.
- Ability to work independently and as part of a team in a fast-paced environment.
- Fluency in English; knowledge of Bahasa Indonesia is a plus.
- Problem-solving mindset with a customer-centric approach.