job description
Join Exclusive Factory Mobile Sdn. Bhd. as a Telephony Technician in beautiful Bali! We are seeking a skilled professional to maintain, diagnose, and repair telecommunication systems while delivering exceptional customer service. This role is perfect for individuals passionate about technology and problem-solving in a dynamic environment.
As a Telephony Technician, you will play a crucial role in ensuring seamless communication services for our clients. You will work with cutting-edge telephony equipment, troubleshoot technical issues, and provide solutions that exceed customer expectations. This position offers a competitive salary, opportunities for career growth, and the chance to work in one of the world's most sought-after destinations.
If you have a strong technical background, excellent communication skills, and a customer-centric approach, we invite you to apply and become part of our innovative team!
Responsibility
- Install, configure, and maintain telephony systems and equipment.
- Diagnose and repair faults in telecommunication networks and devices.
- Provide technical support and troubleshooting assistance to customers.
- Ensure all telephony systems comply with industry standards and regulations.
- Perform regular maintenance and updates to telephony infrastructure.
- Collaborate with team members to resolve complex technical issues.
- Document all service activities, repairs, and customer interactions.
- Stay updated with the latest advancements in telephony technology.
Qualifications
- Diploma or degree in Telecommunications, Electrical Engineering, or a related field.
- Proven experience as a Telephony Technician or similar role.
- Strong knowledge of telecommunication systems, including VoIP, PBX, and analog/digital systems.
- Excellent problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Strong communication and customer service skills.
- Willingness to travel to client sites as needed.
- Certifications in telephony or related fields are a plus.