job description
Are you a dynamic communicator with a passion for sales? ARENA EDU VENTURES (M) SDN BHD is currently seeking a highly motivated and results-oriented Telemarketing and Sales Officer to join our expanding team in Senawang. In this role, you will be the voice of our company, engaging with potential clients, identifying their needs, and providing tailored solutions that drive business growth.
We are looking for individuals who thrive in a fast-paced environment and have a natural ability to build rapport over the phone. As a Telemarketing and Sales Officer, you will play a pivotal role in our sales strategy, turning prospects into satisfied customers. If you are a persuasive communicator who is resilient, goal-driven, and eager to build a rewarding career in sales, we want to hear from you!
Responsibility
- Conduct outbound calls to prospective clients to promote educational products and services.
- Build and maintain a robust pipeline of sales leads through effective prospecting and follow-ups.
- Clearly articulate product value propositions to address customer pain points and overcome objections.
- Achieve and exceed monthly sales targets and key performance indicators (KPIs).
- Maintain accurate and detailed records of customer interactions and sales activities in our CRM system.
- Develop and nurture long-term relationships with new and existing clients to ensure customer satisfaction.
- Provide regular feedback to the management team regarding market trends and customer insights.
Qualifications
- Minimum SPM, Diploma, or Degree in any related field.
- Proven experience in telemarketing, telesales, or customer service is highly preferred.
- Excellent verbal communication skills in English and Bahasa Melayu; proficiency in additional dialects is a plus.
- Strong negotiation, persuasive, and active listening skills.
- Resilient personality with a positive 'can-do' attitude when handling rejection.
- Ability to work independently as well as collaboratively within a team.
- Basic computer literacy and proficiency in Microsoft Office applications.
- Highly organized with the ability to manage time effectively to meet daily call quotas.