job description
Are you passionate about technology and helping customers? Brightstar Computer is looking for a skilled Technician & Customer Service Representative to join our dynamic team in Bali. This role combines hands-on technical troubleshooting with exceptional customer service, offering a unique opportunity to grow your career in a fast-paced retail environment.
As a Technician & Customer Service Representative, you will diagnose and repair computer hardware and software issues while providing top-notch support to our valued customers. Whether you're resolving technical problems or assisting with product inquiries, your expertise will ensure a seamless experience for every visitor.
If you thrive in a collaborative setting and enjoy solving problems, this is the perfect role for you. Join us and become part of a company that values innovation, customer satisfaction, and professional growth.
Responsibility
- Diagnose and repair computer hardware and software issues efficiently.
- Provide exceptional customer service, assisting with product inquiries and technical support.
- Maintain accurate records of repairs, customer interactions, and inventory.
- Collaborate with the team to ensure timely resolution of technical problems.
- Educate customers on product features, troubleshooting steps, and best practices.
- Assist in setting up and configuring new devices for customers.
- Stay updated on the latest technology trends and product knowledge.
- Ensure a clean and organized workspace in compliance with company standards.
Qualifications
- Proven experience in computer repair and troubleshooting.
- Strong customer service skills with a friendly and professional demeanor.
- Knowledge of hardware components, operating systems, and software applications.
- Ability to work independently and as part of a team in a fast-paced environment.
- Excellent communication skills in English (additional languages are a plus).
- Problem-solving mindset with attention to detail.
- Basic understanding of retail operations and inventory management.
- Willingness to learn and adapt to new technologies and processes.