job description
Join iOPEX Technologies as a Technical Support & Upselling Sales Specialist and become part of our dynamic Pioneer Team in Bali! This role offers a unique opportunity to support US operations with your asset management expertise while earning competitive commissions (up to 50k USD annually). Enjoy a perfect blend of career growth, work-life balance, and the vibrant lifestyle of Bali.
As a key member of our team, you will provide top-tier technical support to clients while identifying upselling opportunities to drive revenue growth. This position is ideal for individuals who thrive in a fast-paced environment and are passionate about technology and sales.
At iOPEX Technologies, we value innovation, collaboration, and excellence. We offer competitive benefits, ongoing training, and a supportive work culture that fosters professional development.
Responsibility
- Provide technical support to US-based clients, ensuring timely resolution of issues.
- Identify and capitalize on upselling opportunities to enhance client satisfaction and revenue.
- Manage client accounts and maintain accurate records of interactions and transactions.
- Collaborate with cross-functional teams to improve service delivery and customer experience.
- Stay updated on industry trends and product knowledge to provide expert advice to clients.
- Develop and maintain strong relationships with clients to foster long-term partnerships.
- Participate in training sessions to enhance technical and sales skills.
- Contribute to team goals and initiatives to drive overall business success.
Qualifications
- Bachelor's degree in a related field or equivalent work experience.
- Proven experience in technical support or sales, preferably in the IT industry.
- Strong communication and interpersonal skills to effectively interact with clients.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in using CRM software and other relevant tools.
- Excellent problem-solving skills and a customer-centric approach.
- Self-motivated with a strong drive to achieve sales targets.
- Willingness to work flexible hours to accommodate US time zones.