job description
Join Prospect Workforce Solution as a Technical Support Specialist and play a pivotal role in delivering exceptional customer service through expert equipment installation, troubleshooting, and maintenance. This hybrid role (WFH & Onsite) offers the flexibility to work remotely while providing hands-on support at client sites across Bali. You'll ensure seamless operations for our customers by maintaining and servicing technical equipment, conducting preventive maintenance, and resolving issues with precision and professionalism.
Ideal for technically skilled individuals with a passion for customer service, this position provides a dynamic work environment, competitive compensation, and the opportunity to grow within a leading workforce solutions provider. If you thrive in a role that combines technical expertise with customer interaction, we want to hear from you!
Responsibility
- Install, configure, and test technical equipment at customer sites to ensure optimal performance.
- Provide onsite and remote troubleshooting to diagnose and resolve technical issues efficiently.
- Perform scheduled preventive maintenance to minimize equipment downtime and extend lifespan.
- Collaborate with customers to understand their needs and provide tailored technical solutions.
- Document all service activities, including installations, repairs, and maintenance tasks.
- Train end-users on equipment operation and basic troubleshooting techniques.
- Coordinate with internal teams to escalate complex issues and ensure timely resolution.
- Maintain an inventory of spare parts and tools required for field service operations.
Qualifications
- Diploma or degree in Electrical/Electronic Engineering, Mechanical Engineering, or a related technical field.
- Minimum 2 years of experience in equipment installation, maintenance, or technical support.
- Strong problem-solving skills with the ability to diagnose and resolve technical issues independently.
- Excellent communication and interpersonal skills for customer interactions.
- Proficiency in using diagnostic tools and software for equipment servicing.
- Willingness to travel to customer sites across Bali as required.
- Basic knowledge of safety protocols and compliance standards for technical equipment.
- Ability to work flexible hours, including occasional weekends or holidays.