job description
Join Kenanga Investment Bank as a Technical Support Senior Executive specializing in Trading Systems for Listed Derivatives. In this pivotal role, you will ensure seamless trading operations, enhance client satisfaction, and drive digital innovation in a dynamic financial environment. Based in the vibrant regions of Bali, you will collaborate with cross-functional teams to optimize trading platforms, troubleshoot technical issues, and implement cutting-edge solutions.
This position offers a unique opportunity to work at the intersection of finance and technology, contributing to the efficiency and reliability of our trading infrastructure. If you are passionate about financial markets, possess strong technical acumen, and thrive in a fast-paced setting, we invite you to apply and be part of our mission to deliver excellence in investment banking.
Responsibility
- Provide advanced technical support for trading systems, ensuring minimal downtime and optimal performance.
- Troubleshoot and resolve complex issues related to listed derivatives trading platforms.
- Collaborate with IT and trading teams to implement system upgrades and enhancements.
- Monitor trading systems for anomalies and proactively address potential risks.
- Develop and maintain documentation for technical processes and system configurations.
- Train and mentor junior support staff on trading system operations and best practices.
- Work closely with clients to address technical inquiries and ensure high levels of satisfaction.
- Contribute to digital innovation initiatives aimed at improving trading efficiency and user experience.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Finance, or a related field.
- Minimum of 5 years of experience in technical support, preferably within financial services or trading systems.
- Strong understanding of listed derivatives and trading platforms.
- Proficiency in troubleshooting and resolving technical issues in a high-pressure environment.
- Excellent communication and interpersonal skills for client and team interactions.
- Familiarity with financial regulations and compliance standards related to trading systems.
- Ability to work independently and collaboratively in a fast-paced setting.
- Certifications in IT support, financial markets, or related areas are a plus.