job description
Join Keysight Technologies as a Technical Support Intern in the vibrant heart of Bali! This is a unique opportunity to gain hands-on experience in a global leader in electronic measurement solutions. Youâll collaborate with our expert technical support team to deliver innovative projects, troubleshoot complex systems, and contribute to cutting-edge solutions that drive technological advancement.
As an intern, youâll be immersed in a dynamic environment where learning meets real-world impact. Youâll assist in developing and refining technical documentation, resolving customer inquiries, and supporting product testing and validation. This role is perfect for aspiring engineers and IT professionals eager to build a strong foundation in technical support while working alongside industry experts.
Based in Denpasar, Bali, youâll enjoy a work-life balance in one of the worldâs most inspiring locations, blending professional growth with the islandâs rich culture and stunning landscapes.
Responsibility
- Assist the technical support team in troubleshooting and resolving customer inquiries related to Keysight products and solutions.
- Collaborate on the development and execution of project deliverables, including technical documentation and user guides.
- Participate in product testing, validation, and quality assurance processes to ensure optimal performance.
- Support the creation and maintenance of knowledge base articles and FAQs for internal and external use.
- Engage in cross-functional team meetings to provide updates on project progress and identify areas for improvement.
- Conduct research to stay updated on industry trends, emerging technologies, and best practices in technical support.
- Assist in the preparation of technical reports, presentations, and training materials for team members and clients.
- Provide administrative support, including logging support tickets and tracking resolution timelines.
Qualifications
- Currently enrolled in a Bachelorâs or Masterâs degree program in Electrical Engineering, Computer Engineering, Information Technology, or a related field.
- Strong analytical and problem-solving skills with a keen attention to detail.
- Basic understanding of electronic measurement tools, software, or hardware (preferably Keysight products).
- Proficiency in Microsoft Office Suite and familiarity with technical writing tools.
- Excellent written and verbal communication skills in English.
- Ability to work independently and collaboratively in a fast-paced, team-oriented environment.
- Eagerness to learn and adapt to new technologies and methodologies.
- Prior internship or project experience in technical support, IT, or engineering is a plus.