job description
Are you a technical expert with a passion for physical security solutions? Trust Recruit is seeking a motivated Technical Support Engineer (Presales) to join our dynamic team in the East Region. In this pivotal role, you will act as the technical bridge between our innovative security product portfolio and our clients' operational requirements.
You will be responsible for providing high-level technical consultancy during the presales cycle, ensuring that CCTV, alarm, and access control systems are perfectly tailored to meet client needs. If you thrive in a customer-facing environment and possess a deep technical understanding of integrated security architectures, we want to hear from you.
Responsibility
- Provide expert technical presales support to the sales team and external clients regarding security product integration.
- Conduct product demonstrations, technical briefings, and proof-of-concept testing for CCTV, alarm, and access control systems.
- Collaborate with clients to design scalable security solutions that align with site requirements and industry standards.
- Troubleshoot and resolve technical inquiries during the pre-installation phase to ensure project readiness.
- Provide training and technical documentation for partners and end-users on system deployment and operations.
- Maintain up-to-date knowledge of emerging technologies in the security hardware and software landscape.
- Assist in the preparation of technical proposals, scope-of-work documentation, and tender responses.
Qualifications
- Diploma or Degree in Engineering, Computer Science, or a related technical discipline.
- Minimum 2 years of experience in technical support or presales roles within the physical security industry.
- Hands-on technical proficiency with CCTV systems (IP/Analog), alarm systems, and electronic access control hardware.
- Strong understanding of network connectivity, IP addressing, and integration protocols.
- Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders.
- Proactive problem-solver with a strong commitment to client satisfaction.
- Ability to travel to client sites within the East Region as required.