job description
Join iT4 Australia Pty Ltd as a Technical Support Engineer in Bali!
iT4 Australia is a dynamic and rapidly growing technology company committed to delivering cutting-edge solutions that drive innovation and efficiency. We are seeking a skilled Technical Support Engineer to join our team in Bali, Indonesia, and provide exceptional technical assistance to our global clientele.
In this role, you will troubleshoot complex technical issues, ensure seamless system operations, and collaborate with cross-functional teams to enhance customer satisfaction. This is a fantastic opportunity for a detail-oriented professional with a passion for technology to contribute to impactful projects in a fast-paced environment.
If you thrive in a collaborative setting and are eager to grow your career in the tech industry, we want to hear from you!
Responsibility
- Provide timely and effective technical support to clients via phone, email, and remote assistance.
- Diagnose, troubleshoot, and resolve hardware, software, and network-related issues.
- Collaborate with development and engineering teams to escalate and resolve complex technical problems.
- Document technical issues, solutions, and customer interactions in a detailed and organized manner.
- Conduct system maintenance, updates, and performance monitoring to ensure optimal functionality.
- Assist in the deployment and configuration of new systems and applications.
- Deliver training and guidance to end-users on system usage and best practices.
- Stay updated with the latest industry trends, technologies, and certifications to enhance support capabilities.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 2 years of experience in a technical support or IT support role.
- Strong knowledge of operating systems (Windows, macOS, Linux) and networking protocols.
- Proficiency in troubleshooting hardware, software, and network issues.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Experience with helpdesk software, remote support tools, and ticketing systems.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
- Ability to work independently and as part of a team in a fast-paced environment.