job description
Join KMC Solutions as an Application Support Analyst and play a pivotal role in ensuring seamless 24/7 global Business-to-Business (B2B) operations. In this dynamic position, you will provide expert technical support, troubleshoot critical application issues, and collaborate with cross-functional teams to maintain high system availability and performance.
Based in the vibrant and culturally rich island of Bali, this role offers a unique opportunity to work in a global environment while enjoying a tropical work-life balance. Your expertise will directly impact client satisfaction and operational efficiency, making you a key contributor to our mission of delivering world-class IT support services.
If you are a detail-oriented problem-solver with a passion for technology and a commitment to excellence, we invite you to apply and take the next step in your career with a leading provider of business solutions.
Responsibility
- Monitor and maintain 24/7 global B2B applications to ensure optimal performance and minimal downtime.
- Investigate, diagnose, and resolve technical issues reported by users or detected through system alerts.
- Collaborate with development, infrastructure, and business teams to implement fixes and improvements.
- Document troubleshooting steps, solutions, and recurring issues to build a knowledge base for future reference.
- Perform root cause analysis (RCA) for critical incidents and propose preventive measures.
- Assist in the deployment, configuration, and testing of application updates and patches.
- Provide timely and professional communication to stakeholders regarding incident status and resolution.
- Participate in on-call rotations to support after-hours and weekend operations as needed.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum 2-3 years of experience in application support, IT operations, or a similar role.
- Strong knowledge of B2B systems, enterprise applications, and troubleshooting methodologies.
- Proficiency in SQL, scripting (Python, Bash, PowerShell), and basic network diagnostics.
- Experience with ticketing systems (e.g., Jira, ServiceNow) and ITIL processes.
- Excellent problem-solving, analytical, and communication skills.
- Ability to work independently and collaboratively in a fast-paced, global environment.
- Willingness to work in shift-based or on-call schedules to support 24/7 operations.