job description
Are you a tech-savvy professional looking to kickstart your career in IT support? RecruitFirst is seeking a motivated Technical Support Assistant to join our dynamic team in Bali for a 6-month extendable contract. This role offers a fantastic opportunity to gain hands-on experience in IT and robotics support while working in a vibrant, fast-paced environment.
As a Technical Support Assistant, you will provide essential technical assistance to users, troubleshoot hardware and software issues, and ensure seamless operations for our clients. With a competitive salary of up to SGD 3,000 per month, this position is perfect for individuals passionate about technology and eager to grow their skills in a supportive setting.
If you thrive in problem-solving and enjoy helping others with technical challenges, we want to hear from you! Apply now and take the first step toward a rewarding career in IT support.
Responsibility
- Provide first-level technical support to end-users via phone, email, or in-person.
- Troubleshoot and resolve hardware and software issues for desktops, laptops, and robotic systems.
- Assist in the setup, configuration, and maintenance of IT equipment and peripherals.
- Document technical issues and solutions in the company’s ticketing system.
- Collaborate with senior IT staff to escalate complex problems and ensure timely resolution.
- Conduct routine system checks and updates to maintain optimal performance.
- Assist in training end-users on basic IT operations and best practices.
- Maintain inventory of IT assets and ensure proper handling of equipment.
Qualifications
- Diploma or degree in Information Technology, Computer Science, or a related field.
- Basic knowledge of hardware, software, and networking principles.
- Familiarity with robotic systems or automation technology is a plus.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Prior experience in a technical support role is advantageous but not required.
- Willingness to learn and adapt to new technologies quickly.