job description
Are you a seasoned Technical & Service Quality Manager with a passion for the automotive aftermarket parts industry? ManpowerGroup is urgently seeking a dynamic professional to lead quality assurance and technical service initiatives in Bali, Indonesia.
In this critical role, you will ensure the highest standards of product quality, drive continuous improvement, and collaborate with cross-functional teams to deliver exceptional service. This is a unique opportunity to make a significant impact in a fast-paced, high-growth sector.
If you thrive in a challenging environment and have a proven track record in quality management, we want to hear from you. Apply now to join a global leader in workforce solutions!
Responsibility
- Oversee and enforce quality control processes for automotive aftermarket parts to ensure compliance with industry standards.
- Develop and implement service quality strategies to enhance customer satisfaction and operational efficiency.
- Lead root cause analysis and corrective actions for quality-related issues, ensuring timely resolution.
- Collaborate with suppliers, manufacturers, and internal teams to maintain consistent product quality.
- Monitor and report on key performance indicators (KPIs) related to quality and service metrics.
- Train and mentor staff on quality assurance protocols and best practices.
- Drive continuous improvement initiatives to optimize processes and reduce defects.
- Ensure adherence to regulatory and safety standards in all technical and service operations.
Qualifications
- Bachelor’s degree in Engineering, Automotive Technology, or a related field; Master’s degree is a plus.
- Minimum 5 years of experience in quality management within the automotive aftermarket or manufacturing sector.
- Strong knowledge of ISO/TS 16949, IATF 16949, or other relevant quality standards.
- Proven expertise in root cause analysis, Six Sigma, or Lean methodologies.
- Excellent leadership and team management skills with the ability to drive cross-functional collaboration.
- Proficiency in quality management software and tools (e.g., SAP, Minitab, or similar).
- Strong analytical and problem-solving abilities with a data-driven approach.
- Fluency in English; additional languages are a plus.