job description
Join Isilver Materials (Malaysia) Sdn. Bhd. as a Technical Service Engineer in the vibrant heart of Badung, Bali! This is your opportunity to drive customer success by delivering world-class technical support and innovative solutions to our valued clients. In this dynamic role, you will serve as the bridge between our cutting-edge materials and the businesses that rely on them, ensuring seamless integration, troubleshooting, and optimization of our products in real-world applications.
As part of our global team, you will collaborate with cross-functional departments to enhance product performance, resolve complex technical challenges, and foster long-term partnerships with clients across diverse industries. Your expertise will directly contribute to our mission of delivering high-quality, reliable materials that empower innovation and efficiency.
If you are a problem-solver with a passion for engineering excellence and a commitment to customer satisfaction, we invite you to apply and take the next step in your career with a leader in the materials industry.
Responsibility
- Provide on-site and remote technical support to clients, ensuring timely resolution of technical issues related to material applications.
- Collaborate with R&D and production teams to analyze product performance and recommend improvements based on field feedback.
- Develop and deliver technical training programs for clients and internal teams to enhance product knowledge and usage.
- Conduct root cause analysis for product failures or performance issues and implement corrective actions.
- Prepare and present detailed technical reports and documentation for clients and stakeholders.
- Monitor and evaluate customer satisfaction metrics, identifying opportunities to enhance service delivery.
- Stay updated on industry trends, emerging technologies, and competitive products to provide informed recommendations.
- Assist in the testing and validation of new materials and applications in collaboration with clients.
Qualifications
- Bachelor’s degree in Mechanical Engineering, Chemical Engineering, Materials Science, or a related field.
- Minimum 3 years of experience in a technical support, field service, or customer success role within the materials, manufacturing, or industrial sector.
- Strong problem-solving and analytical skills with the ability to troubleshoot complex technical issues.
- Excellent communication and interpersonal skills to build rapport with clients and internal teams.
- Proficiency in technical writing and the ability to create clear, concise documentation.
- Experience with material testing, quality control, and performance analysis is a plus.
- Willingness to travel regionally or internationally as required to support client needs.
- Fluency in English; additional languages are a significant advantage.