job description
Join Mitsui Chemicals Group as a Technical & Sales Support Engineer and play a pivotal role in delivering exceptional technical solutions to our valued customers. Based in the vibrant regions of Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you will be the bridge between our innovative chemical solutions and customer success. This role is perfect for a dynamic professional who thrives in a collaborative environment and is passionate about solving technical challenges while fostering strong customer relationships.
As part of our global team, you will have the opportunity to work with cutting-edge technologies and contribute to projects that drive sustainability and innovation. We offer a competitive salary, comprehensive benefits, and a supportive work culture that encourages professional growth and work-life balance.
If you are a problem-solver with a knack for technical expertise and customer engagement, we invite you to apply and become a key player in our mission to deliver excellence.
Responsibility
- Provide expert technical support to customers, addressing inquiries and resolving issues related to our chemical products and solutions.
- Collaborate with the sales team to develop and propose tailored technical solutions that meet customer needs and enhance satisfaction.
- Conduct on-site visits and technical presentations to demonstrate product capabilities and applications.
- Build and maintain strong, long-lasting customer relationships through proactive communication and exceptional service.
- Analyze customer feedback and technical data to identify trends and recommend improvements to products or processes.
- Work closely with the R&D and production teams to ensure customer requirements are met and to provide insights for product development.
- Prepare and deliver technical reports, proposals, and training materials for both internal and external stakeholders.
- Stay updated with industry trends, competitive products, and technological advancements to provide informed recommendations.
Qualifications
- Bachelor’s degree in Chemical Engineering, Materials Science, or a related technical field.
- Minimum of 3 years of experience in technical support, sales engineering, or a similar role within the chemical or manufacturing industry.
- Strong technical knowledge of chemical products, processes, and applications.
- Excellent communication and interpersonal skills, with the ability to explain complex technical concepts clearly.
- Proven ability to build and maintain customer relationships, with a customer-centric approach.
- Proficiency in using CRM software and Microsoft Office Suite.
- Willingness to travel within the assigned regions and occasionally to other locations as needed.
- Fluency in English; additional language skills, particularly Bahasa Indonesia, are a plus.