job description
Join Transcom as a Technical Sales Representative (Voice) and become part of a dynamic team in beautiful Bali! This role combines customer service excellence with technical sales expertise, offering you the opportunity to engage with global clients while delivering solutions that drive business growth.
As a key member of our team, you’ll leverage your communication skills and product knowledge to provide exceptional support, identify customer needs, and close sales over voice channels. Whether you’re assisting with inquiries, troubleshooting technical concerns, or guiding clients through purchase decisions, your role will be pivotal in enhancing customer satisfaction and revenue generation.
Transcom is a global leader in customer experience solutions, and this position offers a competitive salary, professional growth, and the chance to work in a vibrant, multicultural environment. If you’re passionate about sales, technology, and customer success, we want to hear from you!
Responsibility
- Handle inbound and outbound voice calls to provide technical support and sales assistance to customers.
- Identify customer needs and recommend appropriate products or solutions to meet their requirements.
- Deliver clear, professional, and empathetic communication to ensure a positive customer experience.
- Collaborate with cross-functional teams to resolve technical issues and escalate complex cases as needed.
- Meet and exceed sales targets and KPIs while maintaining high service quality standards.
- Maintain accurate records of customer interactions, transactions, and follow-ups in CRM systems.
- Stay updated on product features, promotions, and industry trends to provide informed recommendations.
- Participate in training sessions to enhance technical knowledge and sales techniques.
Qualifications
- Minimum 1-2 years of experience in customer service, sales, or technical support (voice-based roles preferred).
- Excellent English communication skills (verbal and written) with a neutral accent.
- Strong problem-solving and negotiation skills with a customer-centric approach.
- Familiarity with CRM software (e.g., Salesforce, Zendesk) and basic technical troubleshooting.
- Ability to work in shifting schedules, including weekends and holidays, as required.
- High school diploma or equivalent; bachelor’s degree in Business, Marketing, or IT is a plus.
- Proven track record of meeting sales targets in a fast-paced environment.
- Comfortable working in a multicultural team and adapting to diverse customer needs.