job description
Join Transcom as a Technical Sales Representative (Voice) and become part of a dynamic team delivering exceptional customer service and driving sales growth in Bali’s thriving business hubs. This role is perfect for professionals who excel in communication, problem-solving, and building client relationships.
As a key member of our team, you’ll engage with customers via voice channels, providing technical expertise, addressing inquiries, and closing sales opportunities. Your role will be pivotal in enhancing customer satisfaction while contributing to our company’s revenue goals.
Transcom offers a competitive salary, a collaborative work environment, and opportunities for career advancement in the sales and customer service industry. If you’re passionate about technology, sales, and delivering outstanding service, we’d love to hear from you!
Responsibility
- Handle inbound and outbound calls to assist customers with technical inquiries and product information.
- Identify customer needs and recommend appropriate solutions to drive sales.
- Provide exceptional service by resolving issues efficiently and professionally.
- Meet and exceed monthly sales targets and performance metrics.
- Maintain accurate records of customer interactions and transactions in CRM systems.
- Collaborate with cross-functional teams to improve product knowledge and service delivery.
- Stay updated on industry trends, product features, and competitive offerings.
- Upsell and cross-sell products/services to maximize revenue opportunities.
Qualifications
- Minimum 1-2 years of experience in customer service, sales, or a related field.
- Excellent English communication skills (verbal and written).
- Strong problem-solving and negotiation abilities.
- Familiarity with CRM software and sales tools is a plus.
- Ability to work in a fast-paced, target-driven environment.
- Technical aptitude with a willingness to learn new products and systems.
- High school diploma or equivalent; bachelor’s degree is advantageous.
- Proven track record of meeting or exceeding sales quotas.