job description
Join Versa Innovations as a Technical Operations & Solutions Specialist and play a pivotal role in building and optimizing our US tech stack. This is a unique opportunity for a self-driven professional to work as an Independent Contractor, leading critical initiatives in CRM systems, AI integrations, and sales automation for a growing market.
Based in the vibrant hubs of Bali (Canggu, Ubud, Denpasar, or surrounding areas), you’ll collaborate with cross-functional teams to enhance operational efficiency, streamline workflows, and drive innovation. Your expertise will directly impact our ability to scale and deliver cutting-edge solutions to our US clientele.
If you thrive in a dynamic, fast-paced environment and have a passion for leveraging technology to solve complex business challenges, this role is for you. Enjoy the flexibility of remote work while contributing to a forward-thinking company at the forefront of digital transformation.
Responsibility
- Design, implement, and maintain CRM systems (e.g., Salesforce, HubSpot) to optimize customer relationship management and sales processes.
- Develop and integrate AI-driven solutions to automate workflows, enhance data analytics, and improve decision-making.
- Lead the configuration, testing, and deployment of sales automation tools to boost productivity and reduce manual tasks.
- Collaborate with US-based teams to gather requirements, troubleshoot technical issues, and provide scalable solutions.
- Monitor system performance, identify bottlenecks, and implement improvements to ensure seamless operations.
- Create and maintain technical documentation, including system architectures, API integrations, and user guides.
- Stay updated on emerging technologies and industry trends to recommend innovative tools and methodologies.
- Provide training and support to end-users on new systems and processes.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience).
- Proven experience (3+ years) in technical operations, CRM management, or sales automation within a US market context.
- Hands-on experience with CRM platforms (e.g., Salesforce, Zoho, Pipedrive) and AI/ML tools (e.g., TensorFlow, Python libraries).
- Strong proficiency in API integrations, workflow automation (e.g., Zapier, Make), and data management.
- Excellent problem-solving skills and the ability to translate business needs into technical solutions.
- Familiarity with Agile/Scrum methodologies and collaborative development tools (e.g., Jira, GitHub).
- Superb communication skills in English (written and verbal) to liaise with US stakeholders.
- Self-motivated, detail-oriented, and able to work independently in a remote setting.