job description
Join S Squad as a Technical Account Manager specializing in Cyber Security, where you will play a pivotal role in managing strategic customer relationships, ensuring exceptional service delivery, and driving customer success in the dynamic field of cybersecurity. This role is ideal for a Mandarin-speaking professional who thrives in a technical environment and is passionate about building long-term client partnerships.
As a Technical Account Manager, you will serve as the primary point of contact for key clients, providing expert guidance on cybersecurity solutions, addressing technical inquiries, and ensuring seamless integration of security measures. Your ability to communicate effectively in both English and Mandarin will be crucial in bridging the gap between technical teams and clients, fostering trust and collaboration.
Based in the vibrant locations of Bali, this position offers a unique opportunity to work in a fast-paced, innovative environment while enjoying the benefits of a tropical work-life balance. If you are a proactive problem-solver with a strong technical background in cybersecurity and a knack for customer relationship management, we invite you to apply and become a valued member of our team.
Responsibility
- Manage and nurture strategic customer relationships, ensuring high levels of satisfaction and retention.
- Serve as the primary technical liaison between clients and internal teams, addressing inquiries and resolving issues promptly.
- Provide expert guidance on cybersecurity solutions, including threat detection, risk assessment, and compliance management.
- Collaborate with cross-functional teams to ensure seamless delivery of cybersecurity services and solutions.
- Develop and implement customer success plans, identifying opportunities for upselling and cross-selling.
- Conduct regular reviews and assessments of client security postures, recommending improvements and best practices.
- Facilitate technical training and workshops for clients to enhance their understanding of cybersecurity measures.
- Stay updated with the latest trends and developments in cybersecurity to provide informed recommendations to clients.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field.
- Proven experience in a technical account management or customer success role, preferably in the cybersecurity sector.
- Fluency in both English and Mandarin, with excellent communication and interpersonal skills.
- Strong technical background in cybersecurity, including knowledge of threat detection, risk assessment, and compliance frameworks.
- Experience managing strategic customer relationships and driving customer success initiatives.
- Ability to translate complex technical concepts into clear, actionable insights for non-technical stakeholders.
- Proactive problem-solving skills and a customer-centric approach to service delivery.
- Relevant certifications in cybersecurity (e.g., CISSP, CISM, CEH) are a plus.