job description
Join Anradus as a Technical Support Engineer specializing in Telecommunication, PABX/PBX, and VoIP systems. This role offers a unique opportunity to work in a dynamic environment, providing critical support to ensure seamless communication solutions for our clients. Based in beautiful Bali, you will be part of a team dedicated to delivering high-quality technical services and innovative solutions.
As a Technical Support Engineer, you will be responsible for deploying, configuring, and troubleshooting advanced telecommunication systems. Your expertise will directly impact our clients' ability to maintain efficient and reliable communication networks. If you are passionate about technology and enjoy solving complex technical challenges, this role is perfect for you.
We offer a competitive salary, a collaborative work environment, and the chance to grow your career in the rapidly evolving field of telecommunications. Apply now to become a key player in our mission to provide top-tier technical support and solutions.
Responsibility
- Provide onsite and remote technical support for PABX/PBX, VoIP, and telecommunication systems.
- Deploy and configure telecommunication systems according to client specifications.
- Troubleshoot and resolve technical issues related to VoIP and telecommunication networks.
- Maintain and update system documentation and technical manuals.
- Collaborate with cross-functional teams to ensure seamless integration of telecommunication solutions.
- Conduct regular system checks and performance monitoring to prevent potential issues.
- Assist in training end-users on the proper use of telecommunication systems.
- Stay updated with the latest trends and technologies in telecommunication and VoIP systems.
Qualifications
- Bachelor's degree in Information Technology, Telecommunications, or a related field.
- Proven experience in technical support, particularly with PABX/PBX and VoIP systems.
- Strong knowledge of telecommunication protocols and network configurations.
- Excellent problem-solving skills and the ability to work under pressure.
- Effective communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Certifications in telecommunication or VoIP technologies are a plus.
- Willingness to travel to client sites as needed.