job description
Join Bloomfoss as an IT Support Specialist in the vibrant heart of Bali! We are seeking a proactive and technically skilled professional to provide exceptional IT support to our growing team and clients. In this role, you will ensure seamless operation of our IT infrastructure, troubleshoot technical issues, and deliver timely solutions to enhance productivity and user experience.
Based in Canggu, you’ll work in a dynamic, international environment where innovation and collaboration thrive. Whether you're resolving hardware/software issues, configuring systems, or assisting users with technical inquiries, your expertise will play a key role in maintaining our digital ecosystem.
If you’re passionate about technology, enjoy problem-solving, and want to contribute to a forward-thinking company, this is your opportunity to make an impact in one of Southeast Asia’s most exciting tech hubs.
Responsibility
- Provide first and second-level IT support to employees and clients, resolving hardware, software, and network issues efficiently.
- Install, configure, and maintain workstations, laptops, printers, and other peripheral devices.
- Troubleshoot and resolve issues related to operating systems (Windows/macOS/Linux), applications, and email systems.
- Manage user accounts, permissions, and access controls in Active Directory or cloud-based systems.
- Monitor and maintain IT infrastructure, including servers, networks, and security systems, to ensure optimal performance.
- Assist in the deployment of new software, updates, and patches, ensuring minimal disruption to operations.
- Document IT processes, solutions, and incident reports for knowledge sharing and future reference.
- Collaborate with cross-functional teams to identify and implement IT improvements and best practices.
Qualifications
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 2 years of experience in IT support, helpdesk, or a similar technical role.
- Strong knowledge of Windows, macOS, and Linux operating systems, as well as office productivity suites (e.g., Microsoft 365, Google Workspace).
- Experience with networking fundamentals (TCP/IP, DNS, DHCP, VPN) and troubleshooting connectivity issues.
- Familiarity with Active Directory, ticketing systems (e.g., Jira, Zendesk), and remote support tools.
- Excellent problem-solving and communication skills, with the ability to explain technical concepts to non-technical users.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
- Ability to work independently, prioritize tasks, and thrive in a fast-paced environment.