job description
Are you a tech-savvy professional with a passion for customer success? Join our dynamic team as a Technical Account Manager and play a pivotal role in delivering exceptional enterprise-level support. Based in the vibrant locations of Bali, you will collaborate with cross-functional teams to enhance our services and drive customer satisfaction.
In this role, you will serve as the primary technical liaison between our clients and internal teams, ensuring seamless communication and resolution of technical issues. Your expertise will help shape our service offerings and improve overall customer experience.
If you thrive in a fast-paced environment and enjoy solving complex technical challenges, this is the perfect opportunity for you. Apply now and become part of a company that values innovation, collaboration, and excellence.
Responsibility
- Provide technical support and guidance to enterprise clients, ensuring their needs are met and issues are resolved promptly.
- Collaborate with internal teams, including engineering, product, and customer support, to improve service delivery and customer satisfaction.
- Act as the primary point of contact for technical inquiries and escalations, ensuring timely and effective resolution.
- Analyze customer feedback and data to identify trends and areas for improvement in our services.
- Develop and maintain strong relationships with key stakeholders, both internally and externally.
- Create and deliver technical presentations and training sessions for clients and internal teams.
- Monitor and report on service performance metrics, providing insights and recommendations for enhancement.
- Stay up-to-date with industry trends and emerging technologies to ensure our services remain competitive and innovative.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in a technical support or account management role, preferably in the ICT sector.
- Strong understanding of enterprise-level technical support and customer service principles.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships.
- Proficient in technical troubleshooting and problem-solving, with a keen attention to detail.
- Experience with CRM systems and technical support tools.
- Ability to work independently and as part of a team in a fast-paced environment.
- Fluency in English is required; additional languages are a plus.