job description
Join Transcom as a Team Leader (Mews Property Management System) in the vibrant and dynamic region of Bali, Indonesia. This is a unique opportunity to lead a high-performing team while leveraging the cutting-edge Mews platform to streamline hospitality operations for premium clients.
As a global leader in customer experience and business transformation, Transcom empowers its employees to thrive in a collaborative, inclusive, and innovative environment. In this role, you will oversee daily operations, mentor team members, and ensure seamless integration of Mews solutions to enhance guest experiences and operational efficiency.
Bali’s thriving tourism industry offers an exciting backdrop for this position, where your leadership will directly impact the success of luxury hotels, resorts, and serviced apartments. Whether you're based in the cultural hub of Ubud, the coastal charm of Canggu, or the bustling energy of Denpasar, you’ll be at the heart of a growing market with endless opportunities for professional growth.
We are an equal opportunity employer and welcome applicants from all backgrounds. If you’re a results-driven leader with a passion for hospitality technology, we’d love to hear from you!
Responsibility
- Lead and mentor a team of customer service and operations professionals to achieve KPIs and service excellence.
- Oversee the implementation and optimization of the Mews Property Management System for assigned clients.
- Monitor team performance, provide constructive feedback, and conduct regular performance reviews.
- Collaborate with cross-functional teams to resolve escalated issues and ensure client satisfaction.
- Develop and implement process improvements to enhance efficiency and guest experience.
- Train new hires and existing staff on Mews platform functionalities and best practices.
- Prepare and present performance reports, insights, and recommendations to stakeholders.
- Ensure compliance with company policies, industry standards, and data security protocols.
Qualifications
- Minimum 3+ years of experience in a leadership role within hospitality, customer service, or property management.
- Proven experience with Property Management Systems (PMS), preferably Mews.
- Strong leadership, coaching, and team management skills.
- Excellent communication and interpersonal abilities in English (written and verbal).
- Analytical mindset with the ability to interpret data and drive decision-making.
- Problem-solving skills and the ability to handle high-pressure situations with professionalism.
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field is a plus.
- Familiarity with Bali’s hospitality market and cultural nuances is advantageous.