job description
Are you a natural leader with a passion for driving team success in a dynamic customer service environment? PT Danarta Anugrah Divina is seeking a motivated Team Leader to oversee our operations in Bali, ensuring exceptional service delivery and team performance.
In this role, you will manage daily operations, inspire your team to meet and exceed targets, and maintain high standards of customer satisfaction. Based in the vibrant hub of Canggu, this position offers a unique opportunity to lead a dedicated team while contributing to the growth of a reputable company.
If you thrive in fast-paced environments and have a proven track record in team management, we want to hear from you!
Responsibility
- Lead and supervise a team of customer service representatives to ensure operational efficiency.
- Monitor and evaluate team performance, providing constructive feedback and coaching.
- Develop and implement strategies to improve customer satisfaction and service quality.
- Coordinate daily operations, including scheduling, workload distribution, and resource allocation.
- Resolve escalated customer issues and ensure timely resolution.
- Collaborate with management to set and achieve team KPIs and business objectives.
- Conduct regular team meetings and training sessions to enhance skills and productivity.
- Maintain accurate records of team performance, customer interactions, and operational metrics.
Qualifications
- Minimum 2 years of experience in a leadership role within customer service or call center operations.
- Strong interpersonal and communication skills, with fluency in English and Bahasa Indonesia.
- Proven ability to motivate and manage teams in a high-pressure environment.
- Excellent problem-solving skills and a customer-centric mindset.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to analyze performance data and implement improvement strategies.
- High school diploma or equivalent; bachelor’s degree in Business Administration or related field is a plus.
- Willingness to work flexible hours, including weekends if required.