job description
Join Musee Platinum Tokyo as a Customer Service Representative in the vibrant heart of Bali! As the voice of our luxury hospitality brand, you will play a pivotal role in delivering exceptional guest experiences, driving reservations, and ensuring seamless communication in a dynamic, fast-paced environment.
Based in Kuta, Badung, you’ll have the opportunity to engage with a diverse clientele, providing personalized service that reflects the elegance and sophistication of our brand. Whether handling inquiries, resolving concerns, or converting leads into bookings, your professionalism and passion for hospitality will be key to our success.
This is more than just a call center role—it’s a chance to be part of a global team that values excellence, innovation, and guest satisfaction. If you thrive in a collaborative setting and have a knack for creating memorable interactions, we’d love to hear from you!
Responsibility
- Serve as the first point of contact for guests, providing exceptional customer service via phone, email, and live chat.
- Handle inbound and outbound calls to assist with reservations, inquiries, and special requests.
- Drive booking conversions by effectively communicating property features, promotions, and value propositions.
- Resolve guest concerns professionally and efficiently, ensuring a positive resolution and maintaining brand reputation.
- Accurately document all interactions in the CRM system and follow up as needed.
- Collaborate with cross-functional teams (e.g., sales, operations) to ensure seamless guest experiences.
- Stay updated on product knowledge, including room types, amenities, and local attractions.
- Meet and exceed performance targets for call volume, response time, and customer satisfaction.
Qualifications
- Minimum 1-2 years of experience in customer service, call centers, or hospitality.
- Excellent English communication skills (written and verbal) with a clear, professional phone manner.
- Strong problem-solving abilities and a customer-first mindset.
- Proficient in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Ability to work flexible hours, including weekends and public holidays, as needed.
- Highly organized with attention to detail and the ability to multitask in a fast-paced environment.
- Passion for the hospitality industry and a desire to deliver luxury service standards.
- Previous experience in sales or reservations is a plus.