job description
Join a dynamic team as a Remote Healthcare Support Specialist and enjoy the flexibility of working from home in beautiful Bali! This full-time, day-shift role offers a competitive salary of ₱100,000 – ₱150,000 per month, plus an exclusive PHP 150,000 sign-on bonus to kickstart your career.
As a key member of our healthcare support team, you’ll provide exceptional customer service to clients and patients, ensuring seamless communication and resolution of inquiries. This role is perfect for compassionate, detail-oriented professionals who thrive in a fast-paced, remote environment.
Why apply? Enjoy work-life balance with a stable day shift, the comfort of working from home, and the opportunity to grow in the booming healthcare and customer service industry. Bali’s vibrant expat community and tropical lifestyle make this an unbeatable opportunity for locals and digital nomads alike.
Responsibility
- Provide high-quality customer support via phone, email, and chat for healthcare-related inquiries.
- Assist patients and clients with appointment scheduling, billing questions, and insurance verification.
- Maintain accurate and confidential records of all interactions in compliance with data protection policies.
- Collaborate with healthcare providers and internal teams to resolve complex issues efficiently.
- Deliver empathic and professional communication to ensure patient satisfaction.
- Stay updated on healthcare policies, procedures, and industry best practices.
- Meet and exceed performance metrics for response time, resolution rate, and quality assurance.
- Participate in training and development programs to enhance skills and knowledge.
Qualifications
- Minimum 2+ years of experience in customer service, call center, or healthcare support roles.
- Excellent English communication skills (written and verbal) with a neutral accent.
- Strong problem-solving and multitasking abilities in a fast-paced environment.
- Familiarity with healthcare terminology, CRM systems, or medical software is a plus.
- Reliable high-speed internet connection and a quiet, professional home office setup.
- Ability to work full-time day shifts (specific hours to be discussed).
- Attention to detail and a commitment to maintaining patient confidentiality.
- Based in or willing to relocate to Bali (Canggu, Ubud, Denpasar, etc.).